At MongolBazaar, we want you to be completely satisfied with your purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Free from damage or excessive wear
- Returned in its original packaging whenever possible
How to Request a Return
To start a return, please contact us at:
Please include:
- Your order number
- Your name
- The reason for the return
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will resolve the issue as quickly as possible.
Non-Returnable Items
Items that have been used, damaged by the customer, or returned beyond 30 days may not be eligible for a refund.
Contact Us
If you have any questions about returns or refunds, please contact us at: